Turnaround times with the holidays approaching

With the holidays coming up on us quickly I thought it might be a good idea to discuss turnaround times on orders. We have local pickup turnaround times as well as mail in turnaround times, so I will address each on individually. For all of our local customers the turnaround times are between four and five weeks. Our mail in customers have a turnaround time of between five and six weeks. We are working hard and putting in extra hours right now as well as adding in extra equipment to reduce that and probably will reduce it greatly over the next couple of weeks. Our goal is to never have turnaround times of more than four weeks from the date an item is received regardless of the size of the order. We have grown in leaps and bounds in the past few months and will hopefully continue to do so in the future. That being said while we planned for this growth and have steps in place to accommodate it there will be times such as now that demand grows faster than expansion. The major holdup right now is in the testing and quality control area which we are expanding as this is written. Due to our strict standards of quality we will not and cannot cut any corners in this area. Your home movies will always be treated just as if they were our very own the same way we have treated the thousands of videos that we have already transferred. I will post updates to this blog as the turnaround dates reduce in the next few weeks but appreciate your patience and understanding that we are committed to providing you with the highest quality possible for your home videos to be transferred to DVD.